mio Platform Privacy Notice
This page describes what we collect when you use mio and how we keep that data protected. We at mio take your privacy seriously and apply industry-standard encryption to all personal information you share with us. Our privacy practices are transparent, and you have rights over your data at every stage of your relationship with mio.
When you create an account on mio, deposit funds, place bets, or contact our support team, we collect information necessary to verify your identity, process your transactions, and comply with legal obligations. We never sell your personal data to third parties, and we limit access to your information to authorized mio staff only.
This notice explains what data we collect, how we use it, who we share it with, how long we keep it, and what rights you have. If you have questions about our privacy practices, our support team is available to clarify.
What Data We Collect on mio
We collect different types of information depending on how you interact with mio. When you create your account, we collect your full name, date of birth, email address, and phone number. During our Know Your Customer (KYC) verification process, we collect your national ID number and a photo of your ID document. In some cases, we also request proof of address.
When you deposit funds on mio, we collect information about your payment method. If you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer to mobile banking, local payment, online payment, or e-wallet, we record the transaction details and the amount. We do not store your full payment credentials; instead, we tokenize your payment method for security.
We also collect information about your activity on mio. This includes your betting history, game play, account balance, login times, and device information. We use cookies and similar tracking technologies to understand how you use our platform and to improve your experience. Your IP address and browser type are logged automatically when you access mio.
We encrypt all sensitive data on mio
Your personal information, payment details, and account activity are encrypted using industry-standard protocols. We store encrypted data on secure servers with restricted access.
How We Use Your Data on mio
We use your data for several essential purposes. First, we verify your identity and comply with legal obligations. Our KYC process requires us to confirm who you are before you can deposit or claim bonuses. This protects both you and mio from fraud and money laundering.
Second, we process your deposits and withdrawals. When you fund your mio account or request a withdrawal, we use your payment information to complete the transaction. We also use your data to detect and prevent fraudulent transactions.
Third, we communicate with you about your account, promotions, and updates. We send emails or in-app messages about your welcome bonus, weekly cashback, referral rewards, and other mio offers. You can manage your communication preferences in your account settings.
Fourth, we analyze your activity to improve mio. We use anonymized data to understand which games are popular, how members interact with our platform, and where we can enhance your experience. We also use your data to detect suspicious activity and prevent abuse of our bonus system.
Third-Party Processors and Data Sharing
We work with trusted third-party processors to operate mio. Our payment processors handle your deposit and withdrawal transactions. Our identity verification provider processes your KYC documents. Our hosting provider stores our servers and databases. These processors are contractually bound to protect your data and use it only for the purposes we specify.
We may share your data with law enforcement or regulatory authorities if required by law. We do not sell your personal information to third parties for marketing purposes. We do not share your betting history or account activity with external parties without your explicit consent, except as required by law.
Our servers may be located outside your jurisdiction. By using mio, you consent to your data being transferred to and processed in other countries. We apply the same security standards regardless of server location.
Key points about your data on mio
- We collect personal, payment, and activity data to verify your identity and process transactions
- We encrypt all sensitive data using industry-standard protocols
- We do not sell your data to third parties for marketing
- We share data with processors only as needed to operate mio
- We may share data with authorities if required by law
Data Retention and Your Rights
We retain your data for as long as your account is active and for a reasonable period afterward to comply with legal obligations. If you close your mio account, we retain your data for the minimum period required by law, typically several years for financial and compliance records. After that period, we securely delete your data.
You have rights over your data on mio. You can request access to all personal information we hold about you. You can request correction of inaccurate data. You can request deletion of your data, subject to legal retention requirements. You can object to certain uses of your data, such as marketing communications. To exercise these rights, contact our support team.
We will respond to data access and deletion requests within a standard timeframe. If you request deletion and we have a legal obligation to retain your data, we will explain the reason and retain only what is necessary.
Cookies and Tracking Technologies
We use cookies and similar technologies on mio to enhance your experience. Cookies are small files stored on your device that help us remember your preferences, keep you logged in, and track your activity on our platform. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device).
We use cookies for several purposes. Essential cookies are required for mio to function—they keep you logged in and secure your session. Analytics cookies help us understand how you use mio and where we can improve. Marketing cookies track your activity to show you relevant promotions.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being set. However, disabling cookies may affect your ability to use certain features of mio. We do not respond to "Do Not Track" signals, but you can manage your privacy preferences in your account settings on mio.
Security Measures on mio
We implement multiple security measures to protect your data on mio. All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Your password is hashed and never stored in plain text. Your payment information is tokenized and stored separately from your personal details.
We recommend enabling two-factor authentication (2FA) on your mio account for additional security. 2FA requires a verification code from your phone when you log in or make sensitive changes, adding a critical barrier against unauthorized access. We also encourage you to use a strong, unique password and to change it regularly.
Our team undergoes regular security training, and we conduct periodic security audits to identify and address vulnerabilities. If we discover a data breach, we notify affected members and relevant authorities as required by law.
Contact and Updates to This Notice
If you have questions about our privacy practices or want to exercise your data rights, contact our support team via live chat, email, or in-app help. We will respond to privacy inquiries within a standard timeframe.
We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. When we make material changes, we notify our members via email or an in-app message. Your continued use of mio after such notice constitutes your acceptance of the updated privacy notice. We encourage you to review this notice regularly to stay informed.